The questions we are asked most often, answered plainly. If yours is not here, ask us directly.
We design, supply, install and manage business IT infrastructure: network security and firewalls, servers and virtualisation, networking and Wi-Fi, security cameras, hardware and licences, and ongoing technical support.
Our office is in the İvedik OSB district of Ankara, Türkiye. On-site engineering is centred on Ankara; remote support and project delivery cover the whole country. Hardware ships nationwide.
Yes. Our sales and engineering staff work in both Turkish and English, and we regularly support international companies with operations in Türkiye.
Yes — that is what a managed IT agreement is. We handle the infrastructure, the support desk, procurement and vendor relationships, and you keep one point of contact instead of five suppliers.
Projects are quoted as fixed price against a written scope. Ongoing support is a fixed monthly fee based on the number of users and servers. One-off support is charged by time.
Most issues are handled remotely and immediately. For clients under a support agreement, on-site attendance within Ankara is same-day.
Round-the-clock reachability for critical situations is included in support agreements. Outside an agreement, we respond during office hours.
Fortinet is our deepest specialisation and what we deploy most, but the recommendation follows the requirement. We will tell you when your existing appliance is adequate and does not need replacing.
By measuring actual throughput, session counts and peak load — with SSL inspection assumed on, because that is where undersized appliances fail. We do not size from the datasheet headline figure.
Yes, and it is common. We audit what is there, document it, report what needs correcting, and take it from there. We will be honest about what is fine as it stands.
Yes, always. Configurations, credentials and documentation are handed over to you. This should be a condition you place on any IT supplier.
No. Microsoft protects the service; your data within it is your responsibility. A separate backup product is needed. This is the most common gap we find in otherwise well-run environments.
That is a decision you must make deliberately and be able to justify. Thirty days is common for general premises monitoring. Under KVKK, indefinite retention with no stated reason is a problem.
Yes, for hardware we supply. You deal with us, not with the manufacturer's support queue.
Of course. Most long-term clients started with a single firewall, server or camera installation and expanded afterwards.
Ask us directly — we answer in plain language, not sales copy.